Shipping policy

Shipping Policy

Legacy Billiards (Pty) Ltd
Website: www.legacybilliards.co.za
Effective Date: 26 April 2026

1. Overview

At Legacy Billiards, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders placed on our website.

2. Order Processing

Orders are processed within 1–3 business days after payment is confirmed
Orders are not processed on weekends or public holidays
During peak periods, processing times may be slightly delayed

Once your order has been processed, you will receive a confirmation and shipping notification.

3. Shipping Methods

We use trusted courier partners to deliver orders across South Africa.

Shipping options may include:

Standard delivery
Express delivery (where available)

Shipping methods and costs will be displayed at checkout.

4. Delivery Timeframes

Estimated delivery times:

Major cities: 2–5 business days
Outlying areas: 5–7 business days

Please note that these are estimates and may vary depending on:

Your location
Courier schedules
External factors beyond our control

5. Shipping Costs

Shipping fees are calculated at checkout based on your location and order size
Promotional offers such as free shipping may apply from time to time

6. Order Tracking

Once your order has been shipped:

You will receive a tracking number via email or SMS
You can use this to track your delivery with the courier

7. Delivery Requirements

A valid delivery address and contact number are required
Someone must be available to receive and sign for the package
The courier may contact you to arrange delivery

8. Failed or Missed Deliveries

If delivery is unsuccessful:

The courier may attempt redelivery
Additional charges may apply for re-delivery
If the parcel is returned to us, you may be required to pay for re-shipping

9. Risk and Ownership

Risk in the goods passes to you upon delivery.
Please inspect your order upon arrival and report any issues within 48 hours.

10. Damaged, Lost, or Delayed Shipments

While we work with reliable couriers, delays or issues may occur.

If your order is delayed, please contact us for assistance
If your order arrives damaged, notify us within 48 hours with supporting evidence
Lost parcels will be investigated with the courier before a replacement or refund is issued